Prices and Payment

Each item is listed with a price including VAT. We are committed to following the new VAT rules for Europe (OSS), ensuring that the total price you see in your cart includes all relevant taxes, VAT, shipping, and payment. We offer various payment options that you can find listed below.

Import Taxes, Customs, and Fees

Orders shipped to countries outside the EU (European Union) may be subject to import taxes, customs duties, and fees imposed by the destination country (referred to as "Import Fees"). The recipient of an international shipment may incur Import Fees, levied once the shipment arrives in your country. Additional charges for customs clearance are the recipient's responsibility; we have no control over these charges and cannot predict their amount. Customs policies vary from country to country, so kindly consult your local customs office for more information. In case the products are rejected and cannot be imported into your country, all associated costs are the recipient's responsibility.

International Bank Transfer

Upon receiving your order, we'll send an order confirmation along with payment instructions via email. You can then conveniently transfer funds from your account to ours through your own bank service. The necessary payment details, such as IBAN and SWIFT code, can be found in the order confirmation. Be sure to include your order number as a reference for us to match your payment with your order.

PayPal  

PayPal is a payment service owned by eBay. PayPal has more than 100 million users worldwide. Hundreds of thousands of companies use the service that is open to both individuals and businesses. Paying through PayPal is easy and fast. Payment takes place with a few keystrokes and money is immediately transferred to the seller's PayPal account. 

Once you confirm your order, you will be forwarded directly to the Paypal website to complete the payment. Make sure you wait until Paypal directs you back (or click the link) to our store to complete your payment.

When paying with a credit card a PayPal account is not needed.

Pre-orders

Most of our products are available for pre-order. If your order contains a pre-ordered item, it will be shipped as soon as the pre-ordered item is in stock.

Returns, Replacement & Claims

You will pay your return freight back to us, return tickets will be sent out only on approved complaints. Once your return is administered, you will receive confirmation of this by email. The administration usually takes 3-5 business days after we receive your return.

Complaints

Once you have received your product, it is important that you immediately inspect this. In case of damaged packaging, this is advertised immediately at the place of delivery. We place high demands on the quality of our suppliers and ensure that the goods you ordered by us are delivered free of defects. Should you receive a defective or defective product, please contact us as soon as possible. Please describe the nature of the error and attach a picture file if you have the opportunity.

Unclaimed shipments

We charge a fee of 20€ for shipments that are not retrieved corresponding to the actual costs of return shipping, freight charge and handling.

Return Policy

Your right of withdrawal (withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret. The withdrawal period begins to run on the day you received the item or a substantial part of it. If the agreement concerns a custom-made item - or a product that has a clear personal touch, the withdrawal period begins on the date we provided information.

You are not entitled to:

The service commenced during the withdrawal period with your consent, the price depends on the fluctuations of the financial market, such as a share, the product can not be returned due to its nature, the seal is broken on audio or video recordings or computer programs. Seal also refers to technical sealing.

When you took advantage of your right of withdrawal:

You are required to keep the product in as good condition as when you received it. You may not use it, but of course, carefully examine it. If the product is damaged or lost because you are negligent, you lose your right of withdrawal.

Private policy

When you place an order with us, you provide personal information. By registering and placing an order, you agree that we store and use your information in our business to complete the agreement with you, adhering to the General Data Protection Regulation (GDPR) guidelines. You have the right under GDPR to access the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you may request that the information be corrected or removed. Please contact us via email.

Cookies

General

We reserve ourselves for possible errors, product changes, price adjustments and any color defects. We reserve the right to adjust any price errors before and after the order has been processed.

All attempts at fraud are reported to police and Nordvis Production reserves the right to cancel the purchase of fraud.